Holiday Readiness Academy

Holiday Readiness Academy is a role-based learning path designed to help teams move confidently from pre-season preparation to high-performance execution. Through a focused blend of onboarding, selling and service, and operational readiness, learners build the habits and capabilities needed for a smooth, customer-first holiday season.

Expect practical, scenario-driven training that strengthens leadership readiness, compliance, and safety while ensuring day-to-day roles are prepared to deliver on key functional expectations. You’ll gain the tools to communicate clearly, support customers effectively, and operate consistently under peak demand.

What you’ll build

• Role-specific onboarding and service standards
• Sales readiness and customer experience coaching
• Operational checklists, workflows, and peak-day preparedness
• Compliance, safety fundamentals, and responsible decision-making

How learning progresses

1. Get aligned on expectations, policies, and holiday goals
2. Practice selling and service scenarios with real-world prompts
3. Strengthen operational readiness through hands-on readiness activities
4. Apply leadership, compliance, and safety guidance to your role