Macys Onboarding Training

This 1–2 hour onboarding course is designed for Macy’s new hires in their first 90 days. It provides a clear overview of essential workplace responsibilities, customer service expectations, recognition programs, and key Human Resources support contacts. Participants will learn how to complete a timesheet accurately, apply Macy’s customer service and de-escalation practices, understand the purpose of the STAR Awards Program, and identify who to contact for HR-related questions. The course is organized into focused modules with brief knowledge checks throughout to reinforce understanding and build confidence. By the end of the course, new colleagues will be better prepared to perform daily responsibilities, support a positive customer experience, recognize workplace excellence, and navigate internal support resources appropriately.