Caribbean Resort Product Mastery
Caribbean Resort Product Mastery
Objection Handling Basics 15
0/5 activities done
Guest Tour Role-Play Scenario 62
Guest Tour Role-Play Scenario 63
Guest Tour Role-Play Scenario 64
Guest Tour Role-Play Scenario 65
Objection Handling Basics 16
0/4 activities done
Guest Tour Role-Play Scenario 67
Guest Tour Role-Play Scenario 68
Guest Tour Role-Play Scenario 69
Objection Handling Basics 17
0/3 activities done
Guest Tour Role-Play Scenario 61 is an engaging demo designed to recreate a live guest tour in a time-share sales setting. Participants step into realistic interactions guided by short video lessons and targeted prompts to practice delivery, timing, and rapport-building.
The experience combines interactive quizzes, role-play scenarios, product knowledge checks, and policy acknowledgments to mirror common on-property encounters. Each module pairs short video lessons with immediate feedback & coaching so learners refine techniques in real time.
- Interactive quizzes with instant scoring and explanation
- Scripted role-play scenarios with branching responses
- Product knowledge checks tied to short videos
- Mandatory policy acknowledgment checkpoints
- Facilitator feedback & coaching and a clear scoring rubric
The demo helps teams build confidence, sharpen objection handling, and ensure compliance with company policies while maintaining a guest-centered approach.
- Watch the short intro video to set objectives and timing expectations
- Complete the product knowledge check to confirm baseline understanding
- Engage in a timed role-play with peer or facilitator prompts and branching choices
- Finish the interactive quiz & sign the policy acknowledgment
- Receive individualized feedback & a recommended practice plan