Macy's New Hire Orientation

Why This Matters

Holiday periods are high-volume times for Macy’s. Understanding scheduling expectations helps support customers, colleagues, and store operations.

Your Responsibilities

• Review your posted schedule regularly during holiday periods.
• Arrive on time and be ready to work your assigned shift.
• Follow the proper process for requesting time off or reporting an absence.
• Notify your manager as early as possible if a scheduling issue occurs.
• Understand that holiday staffing needs may affect time-off approvals.

Holiday Pay and Time Off

• Holiday pay, premium pay, and paid time off eligibility depend on Macy’s policy, role, location, and employment status.
• Do not assume a holiday is automatically paid or approved as time off.
• Ask your manager or HR representative if you are unsure about your eligibility.

Customer and Team Focus

• Holiday periods may include increased customer traffic, longer lines, and higher service needs.
• Use calm, professional communication when assisting customers.
• Support teammates by staying flexible and communicating clearly.
• Escalate issues to a manager when they exceed your authority or involve safety concerns.

Key Takeaway

During holidays, your attendance, communication, and teamwork are essential to delivering a positive customer experience and maintaining smooth store operations.